Volume 05,Issue 04

Root Cause Analysis of Defects For Large Enterprise Software Projects

Authors

Metin Altinisik, A. Behiye Tarimci

Abstract
It is very important that large enterprise software projects are delivered to the production environment in a quality manner in a timely manner and at the desired budget. The fact that the projects produce too many problems after being deployed into a production environment decreases the productivity of the company and leads to serious customer dissatisfaction. In this study, we made a root defect analysis of two big projects that were recently taken into production in the telecom sector. By grouping these root causes, we completed the missing parts of the software cycle and eradicated the roots of these defects. After this root cause analysis, we found significant reductions in the rate of arrival of the defects and we shared our promising results.

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